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Our commitment to safety

We want you to move freely, make the most of your time, and be connected to the people and places that matter most to you. That’s why we’re committed to safety, from the creation of new standards to the development of technology with the aim of reducing incidents.

Helping to keep you safe during COVID

We’re actively monitoring the COVID-19 situation and are continually working to help keep those who rely on our platform healthy and safe.

How safety is built into your experience

An inclusive community

Millions of riders and drivers share a set of Community Guidelines, holding one another accountable to do the right thing.

Support at every turn

UT has a specially trained team for always-on support. Reach them in the app, day or night, with any questions or safety concerns.

UT's Community Guidelines

Our guidelines were developed to help make every experience feel safe, respectful, and positive.

Rider safety

The UT platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.

Designing a safer ride

Share My Trip

Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.

Emergency assistance button

You can use the in-app emergency button to call and get help if you need it. The app displays your location and trip details, so you can quickly share them with authorities.

Safety Toolkit

Access the UT app’s safety features all in one place whenever you’ve requested a ride with UT.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed.

Phone number anonymization

The app makes phone numbers anonymous, so your personal information stays private.

Driver safety

You deserve to be able to go wherever the opportunity is. Get there with support on the road and technology that helps protect you and those around you.

Peace of mind, wherever you go

Always-on support

UT customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the UT community.

Phone anonymization

If you need to contact your rider through the app, your phone number will stay private.

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